We are not responsible for production delays or other unforeseen circumstances that delay delivery of any special order.Special orders CANNOT BE CANCELLED once placed with our suppliers.Special order items and deposits are NON-REFUNDABLE.NO RETURNS will be accepted on special order or non-stock merchandise.All special orders are subject to at least a minimum of a 25% Deposit at the time of order.We will gladly special order your item should we not have it as a regularly stocked product, subject to the following policies. We reserve the right to deny return privileges to abusers of our policy, including those making excessive returns or returning abused and altered items.Special and Custom Order merchandise (items that are not shown on or regularly stocked by Irvine Art and Music) may be paid in full on order and cannot be cancelled unless cancellable at the manufacturer and cannot be returned unless defective.Books, Tubes, Stylus Needles, Harmonicas, Ear Worn Items, Wood or Plastic Recorders, Mouthpieces, Opened Strings, Reeds or Fog Fluid.You have 5 days to report any defects, wrong order, or damage to the shipped order.Įxceptions / non-returnable items Certain types of items cannot be returned, including: You can always contact us for any return questions at and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Items sent back to us without first requesting a return will not be accepted. ![]() Shipping costs will be deducted from the refund balance. Items approved for return may be subject to return shipping costs. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase to finalize a return. Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials. Overall, Shop Pay Installments provide a convenient and affordable way for customers to shop online, spreading out the cost of purchases over time without incurring interest or additional charges. No Hidden Fees: Shop Pay Installments do not charge any hidden fees, making it a transparent and straightforward payment solution.It can help individuals with varying financial circumstances access products and services they need. Accessibility: Shop Pay Installments are available to eligible customers, making it an inclusive payment option.Customers can shop with confidence knowing their payment information is safe. Security and Protection: Shop Pay Installments, being an integrated and secure payment method, offer the same level of security and protection as other Shop Pay transactions.Increased Purchasing Power: With the option of paying in installments, customers can afford more expensive items and make larger purchases while staying within their budget.By breaking down the purchase amount into smaller payments, customers can plan their budget accordingly and avoid overspending. ![]()
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